The Disability Discrimination Act (DDA) came into force in 1996. Service providers cannot unjustifiably discriminate by refusing a disabled person service, or providing service of a different standard or on different terms.
Since October 2004 new rights of access means that service providers of all sizes, public or private sector must take reasonable steps to change or overcome physical features of premises that make access impossible or unreasonably difficult.
Service providers must also, where reasonable and necessary change practices, policies and procedures if they make it impossible or unreasonably difficult to use the service; provide auxiliary aids or services; and provide the service by alternative means where physical features of the premises make it impossible or unreasonably difficult to use the service.
Jobcentre Plus (external link) provide information, advice and support to employers.
The Employers' Forum on Disability has published 'Open for Business'.
'Open for Business' is available @ £15 for members and £20 for non-members of the Forum. Contact the Employers' Forum on Disability on 020 7403 3020 or publications@employers-forum.co.uk